What you can expect from us

We will treat all callers in a respectful and courteous manner. Helpline staff and volunteers will do their best to deal with every call, email and letter promptly. However, if we cannot deal with your query immediately, one of our volunteers will take all of your pertinent information and reply within an agreed timeframe (provisionally, one week).

The information that you provide us will be kept confidential and will be maintained in conformity with Data Protection legislation. 

Our Client Charter

Our Organisation

Transparency International Ireland (TI Ireland) is the Irish chapter of the worldwide movement against corruption. As part of its work, TI Ireland provides a free and confidential service, offering support, and information to anyone facing an ethical dilemma at work, reporting concerns over wrongdoing or seeking information on preventing wrongdoing.

Our mission

To empower people with the support they need to stop corruption and promote integrity.

Who is a client?

A client is any person who seeks information or support from TI Ireland.

What our clients can expect

This Charter sets out the standards of service you can expect from Transparency International Ireland.  We are committed to providing our clients with a high standard of service in an efficient and courteous way.

Contacting us

• In all your contacts with us, we will treat you with respect.
• We will respond to your telephone calls and emails in a timely manner. Where there are delays in responding to your calls or correspondence, we will notify you.
• If we can't deal with your query immediately we will note the details and will get back to you within an agreed timeframe.

Confidentiality

• We will keep the information you provide us in the strictest confidence. We will only hold as much informaiton on your case to help you progress your issue. In exceptional circumstances however we may be obliged by a Court to comply with an order to reveal information related to your case. For this reason, we would ask you to reveal as little about yourself or the organisation you work for when contacting us. 

Dealing with your case

• We will ascertain at the outset what you hope to achieve and discuss with you whether your expectations are realistic.
• We will make every effort to explain things in a clear and straightforward way.
• We will provide you with impartial information.
• We will not provide you with legal advice.
• We will keep you informed of any developments in relation to your case and update you on its progress.
• We will try to answer your query or assist you where possible, however if this is not possible we will refer you to a legal professional or an other organisation that may be able to assist you further.

Help us to help you

In order that we can provide you with a high quality service, we ask that you help us by:

• Treating our staff and volunteers with courtesy and respect.
• Providing us with relevant information about your case and the type of help you need. 

Comments, suggestions and complaints

We welcome your comments and suggestions on how we can improve our service in the future.  If you have any comments or suggestions, please contact support[at]transparency.ie or call 01 6127067. If you would like to make a complaint about our service please contact info[at]transparency.ie and copy support[at]transparency.ie. In the event, you are unhappy with our response to your complaint, please let us know and we will ensure that it is forwarded to a third party for review.