What we can't do

Every call and message is important to us and we will do whatever we can to help. However, we can't help in every case.

Firstly, we cannot provide direct legal advice or representation to clients.* However, this does not stop us offering general legal information that is publicly available (much of this can be found on our Guides page). It is also important to note that, unlike journalists, we cannot investigate or publicly expose complaints on behalf of clients.

Under no circumstances will we:

• Provide assistance to any individual who threatens our staff/volunteers or otherwise compromises their safety
   
• Offer support to anyone continuing to engage in illegal or unethical activity
   
• Provide assistance to individuals whose complaint is clearly without foundation

*In general terms, legal advice involves the interpretation of the law or the application of the law to a given set of facts.